Help & Support

If you are experiencing an issue with our ePermits service we are here to help you out anyway we can. Your request(s) will be responded to more quickly by emailing our support team rather than trying to call. Our support teams are available from Monday to Friday 8:30 a.m. - 4:30 p.m. excluding holidays. We also welcome any feedback from our user community to help us improve our service.

Technical Support

For inquiries regarding technical issues, user account issues, and /or errors please email the address below:

Fire Prevention

For inquiries regarding fire permits, or other fire related inquiries please email the address below:

Building Regulations

For inquiries regarding permit requirements for electrical, plumbing, gas, and deck permits or for inquiries regarding requested inspections please email our building services group at the address below: